Tomball’s Finest Cleaning Terms & Conditions

By using our website to schedule services, you acknowledge and agree to abide by the following terms and conditions. If you do not consent to these terms, please refrain from booking our services.

Booking Confirmation:

Please note that booking a service online does not guarantee availability for your preferred date and time. You will receive confirmation of your booking via email or phone.

We require a minimum of 24 hours’ notice for any cancellations or rescheduling. This allows us to organize our cleaning schedule efficiently and accommodate any necessary adjustments.

Failure to provide 24 hours’ notice will result in a $50 cancellation fee. This fee is non-refundable.

Clients may reschedule their cleaning up to 24 hours prior to the scheduled appointment, with a maximum of 5 reschedules allowed. Exceeding this limit will result in an automatic $50 cancellation fee.

Cleaning Crew:

Our cleaning teams typically consist of two or three members, though additional cleaners may be required for complex tasks or high-demand periods. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

All employees undergo thorough background checks before joining our team, ensuring their integrity and accountability.

Right To Refuse Service:

We reserve the right to refuse or terminate service under certain circumstances, including safety concerns, inappropriate situations, presence of weapons, severe clutter, or disconnected utilities.

Our employees may choose to leave premises if conditions are deemed extremely unsanitary or if they feel unsafe or threatened. Clients requesting unreasonable cleaning tasks may be refused service on the spot, with a cancellation fee applied.

Cleaning Day Preparation:

To optimize cleaning efficiency, we ask clients to tidy up their homes prior to our arrival. This includes clearing floors, countertops, and tabletops. Clients requiring additional assistance with these tasks should notify our office in advance for adjusted pricing.

Parking:

Clients are responsible for providing convenient parking for our service providers. If free parking is unavailable, any parking fees incurred will be charged to the client. Failure to provide parking may result in appointment cancellation and application of the $50 cancellation fee.

Add-On Services:

We offer additional services for an extra charge, including the following:

• Clean Interior Windows

• Detail Blinds

• Detail Baseboards

• Clean Inside Kitchen Cabinets

• Clean Inside Oven

• Clean Inside Fridge

• Sweep Inside Garage

• Patio Furniture Cleaning Dust/Wipe

Pets:

While we accommodate pets, clients are asked to limit their indoor activity during cleaning for efficiency and safety. Tomball’s Finest Cleaning reserves the right to remove employees from premises if pets pose a threat or create unsafe conditions.

Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees:

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Tomball’s Finest Cleaning will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments:

All payments must be made on the day of cleaning by check, cash, Zelle or credit card.

Refund Policy:

We do not offer refunds; all sales are final. While we strive to provide the best service possible, we acknowledge that mistakes can occur. Should such a situation arise, please contact us within 24 hours, and we will rectify the error at no additional charge.

Recurring Service Discount:

Recurring service discounts begin after the initial cleaning. Changes to cleaning frequency may result in price adjustments.

Rate Increases:

Client rates may be adjusted at any time based on changes in service frequency, home, or living situations.

Annually, customer rates may be subject to an increase not exceeding 8% of the current rate.

Lockouts:

The client shall make the service location accessible to Tomball’s Finest Cleaning personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $50 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations:

Clients must provide a minimum of 24 hours notice for any rescheduling or cancellations to avoid the $50 cancellation fee.

Alarm:

Clients with security systems must ensure they are deactivated or provide instructions and codes for our team. Changes to codes must be communicated to avoid lockout charges.

Use Of Homeowner’s Vacuum:

We are not liable for any damage to client-owned vacuums. Clients requesting the use of their own equipment do so at their own risk. If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Cleaning Supplies:

We provide necessary equipment and products for cleaning. Clients requesting us to use their own supplies do so at their own risk.

Items We Cannot Clean:

We are unable to offer cleaning services for homes with hoarding conditions or areas containing animal or human body fluids such as blood, feces, vomit, or urine, as well as pet cages and litter boxes.

Specialized mold removal is not within our scope of services; therefore, we cannot accept liability for any risks related to mold in clients’ homes.

Breakage/Damage & Loss Policy:

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

• Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, The client should point out such items to us before starting service, Please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window:

While we strive to accommodate specific arrival times, no times are guaranteed due to unforeseen circumstances.

Holidays:

We do not provide service on certain holidays. In the event that a scheduled cleaning day coincides with a holiday, we will reach out to the client to arrange an alternate appointment. The holidays we observe include:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Inclement Weather:

For safety reasons, we will be closed during severe weather conditions. Our closure aligns with the closure of Tomball ISD due to inclement weather.

Keys:

While ensuring the security of our clients’ homes remains our utmost concern, Tomball’s Finest Cleaning cannot assume liability for any damages or theft resulting from clients leaving doors unlocked or keys in unsecured locations. To facilitate secure key storage, we encourage clients to utilize a lockbox positioned outside their residence. Following the completion of our cleaning service, we will return the key to the lockbox and ensure it is securely locked. This approach enables us to uphold the safety of our clients’ homes while also facilitating convenient access for our cleaning team.

Non-Solicitation Of Employees:

Clients agree not to hire our cleaning employees directly. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.

Governing Law

Any claim relating to Tomball’s Finest Cleaning’s website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

We have made every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

We appreciate your business and welcome any feedback to improve our services. Tomball’s Finest Cleaning reserves the right to update these terms and conditions without prior notice.