Tomball’s Finest Cleaning — Terms & Conditions
1. Technology
Tomball’s Finest Cleaning uses technology to provide you with a smooth, hassle-free experience. You will receive an automated reminder email three days before your scheduled service, and a reminder text the day prior. Reminder texts are automated and one-way only, but you can reply to reminder emails if needed. You may opt out of reminders at any time by replying “STOP” to the text or selecting “unsubscribe” in the email.
For any other questions, please contact our office at [email protected] or call/text 832-570-0922, since reminder texts come from a separate one-way system.
2. Booking Confirmation
Booking online does not guarantee your preferred date or time. You will receive confirmation by email or phone once your booking is accepted.
A minimum of 24 hours’ notice is required for any cancellations or rescheduling. Failure to provide 24 hours’ notice will result in a $50 cancellation fee (non-refundable).
Clients may reschedule their cleaning up to 5 times with at least 24 hours’ notice; exceeding this limit will result in an automatic $50 cancellation fee.
3. Payment Policy and Security
Our technicians do not accept cash or check payments. Tomball’s Finest Cleaning requires a valid credit or debit card to be kept on file. By agreeing to these guidelines, you authorize your card on file to be charged after your service is completed.
A hold will be placed on the card 24 hours prior to the scheduled service to verify funds, but you will not be charged until the service is complete.
If the hold fails, you will receive an email asking you to update your payment method. Failure to update your payment method within our office hours will result in cancellation of your appointment.
In the event of a lockout or cancellation with less than 24 hours’ notice, your card will be charged a $50 cancellation fee.
We take security seriously. Our booking page is secured with extended validation SSL; our booking form uses 256-bit encryption. All card transactions are processed through Stripe, which uses its own 256-bit security protocols. We do not store your actual card number, only a secure token.
Tipping your cleaning technicians is never required but always appreciated.
4. Cleaning Day Preparation
Please declutter floors, counters, and tabletops before service so our team can clean efficiently. If you need help with decluttering, please let us know in advance so we can adjust pricing accordingly.
5. Cleaners Arrival Window
Arrival times are estimates; no exact times are guaranteed. We provide a 2-hour arrival window. For example, if your estimate is 8:00 AM, arrival could be anytime between 8:00 and 10:00 AM. Due to variable job lengths, it is difficult to promise exact times except for first appointments of the day.
Our service hours are 7:00 AM–4:00 PM.
6. Cleaning Crew
Our cleaning crews generally consist of 2–3 team members, with limited rotation to maintain consistency. All employees undergo background checks and training for your safety and satisfaction.
7. Quality Control
We value your feedback. You may expect occasional random quality checks by our quality manager during the final phase of cleaning, to ensure consistent high standards.
8. Right to Refuse Service
Tomball’s Finest Cleaning reserves the right to refuse or terminate service due to unsafe conditions, presence of weapons, disconnected utilities, severe clutter, threatening pets, or unreasonable cleaning requests.
We will not tolerate disrespect, harassment, or abusive behavior toward our team members. If a cleaner feels threatened, intimidated, or is treated disrespectfully (including being yelled at or harassed), they may leave immediately, and the $50 cancellation fee will apply.
9. Parking
Clients are responsible for providing convenient parking. If free parking is unavailable, parking costs will be charged to the client. If parking is not provided, the appointment may be canceled and a $50 cancellation fee charged.
10. Lockouts
Clients must make their home accessible on the scheduled day. If the team is locked out and cannot reach you within 20 minutes, the appointment will be skipped and the $50 cancellation fee applied. To avoid this, please provide a key or entry code in advance.
11. Home Alarm Systems
Clients must deactivate their alarm systems or provide codes to our team. Tomball’s Finest Cleaning is not responsible for false alarm charges if codes are not updated prior to service, or if the alarm system is faulty.
12. Keys and Security
Clients are encouraged to use a lockbox for key storage or provide an entry code (door or garage) if they are not home during service. Tomball’s Finest Cleaning is not liable for damage or theft related to unsecured keys, codes, or doors. Keys will be returned to the lockbox after service, and entry codes will remain confidential.
13. Add-On Services
We offer additional services for an extra charge, including but not limited to:
Interior window cleaning
Blind detailing
Baseboard detailing
Inside kitchen cabinet cleaning
Inside oven cleaning
Inside fridge cleaning
Garage sweeping
Patio furniture dusting/wiping
14. Pets
Pets are welcome, but please limit their indoor activity during cleaning to maintain safety and efficiency.
If a pet is deemed aggressive or creates unsafe conditions, our technicians will not enter and the $50 cancellation fee will apply.
15. Service Fees and Pricing
Our pricing is based on experience but may be adjusted depending on the actual condition of your home. If extra time is needed, we will contact you for approval. If we cannot reach you, the appointment will be canceled and the $50 cancellation fee charged.
Rates may be reevaluated at any time to reflect time needed or changes in your service frequency, with notification to the client.
16. Payments and Refunds
All payments must be made by credit card on the day of cleaning. All sales are final and non-refundable. If there is a problem with your cleaning, please notify us within 24 hours so we can return to correct it at no additional charge.
17. Recurring Service Discounts and Rate Changes
Recurring service discounts begin after the initial cleaning. If you change your cleaning frequency, pricing will be adjusted accordingly.
Rates may increase annually up to 8%, or as needed to reflect changes in service scope.
18. Items We Cannot Clean
We cannot clean homes with hoarding conditions or areas containing human or animal bodily fluids (blood, feces, vomit, urine), nor can we clean pet cages, litter boxes, or pet beds.
19. Smoking Policy
We do not clean homes that have been smoked in or currently have indoor smoking. Tobacco smoke leaves sticky residues that standard cleaning cannot remove.
If evidence of indoor smoking is found, you will be charged the full cleaning fee, and service cannot resume until a smoke restoration company has treated the home.
20. Use of Client’s Vacuum and Supplies
We provide all necessary cleaning supplies and equipment. If you ask us to use your own products or vacuum, you do so at your own risk. We are not liable for any damage to your equipment, and if your vacuum is not working, we will be unable to vacuum floors.
21. Safety
Our top priority is the safety of our clients and technicians. Tomball’s Finest Cleaning is insured and bonded and does not perform any cleaning requiring heights beyond what can be reached with a two-step stool provided by our company. Our team will not use any ladders or stools belonging to clients, nor stand on furniture or counters.
We will not move large or heavy furniture, refrigerators, stoves, or other major appliances. If you want areas behind or under these items cleaned, please move them prior to our arrival and ensure there is clearance for our equipment.
22. Breakage/Damage & Loss Policy
While rare, breakage or damage can occur. Our cleaners are trained to exercise reasonable care and are insured for damage caused by them.
We are not liable for damage caused by normal wear and tear, improper installation, or undisclosed fragile items such as artwork, collectibles, or family heirlooms. Please point these out before service and advise on proper care.
Notify us within 24 hours of any loss or damage. We will attempt identical replacement, though this is not guaranteed.
23. Inclement Weather
For safety, we close during severe weather in alignment with Tomball ISD closures.
24. Holidays
We do not provide service on these holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If your cleaning date falls on a holiday, we will coordinate an alternative appointment.
25. Photography Policy
Photographs may be taken in your home for employee learning and marketing/promotional purposes. Photos for employee learning will never be shared publicly.
Marketing photos are limited to before-and-after images with no identifying details or location data, to maintain confidentiality. Tomball’s Finest Cleaning reserves the right to edit and use these photos on social media, our website, Google Business Profile, printed flyers, and other marketing platforms controlled by us. They will never be given to third parties.
Photography is assumed unless you specifically request otherwise in advance.
26. Non-Solicitation of Employees
Clients agree not to hire our employees directly. Our staff are thoroughly trained, background checked, and bonded. Significant resources go into hiring and preparing each employee.
If a client enters into an agreement for services with Tomball’s Finest Cleaning, they agree to pay a $1,500 training fee if they engage in a working relationship directly with any Tomball’s Finest Cleaning employee during the course of service, other than through Tomball’s Finest Cleaning.
27. Governing Law
Any claims relating to Tomball’s Finest Cleaning’s website shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.
28. Updates to Terms and Conditions
We reserve the right to update these terms at any time without prior notice.
29. Our Guarantee
We want you to be delighted with your cleaning. If you have concerns, contact us within 24 hours at 832-570-0922 or [email protected], and we will return to re-clean any missed areas at no cost.
We appreciate your business and welcome feedback to help us improve our services!
© 2025 Tomball’s Finest Cleaning