We do not offer refunds; all sales are final. However, we strive to deliver the best service possible. If something isn’t done to your expectations, please let us know within 24 hours of your cleaning. We’ll send a team back to make it right (within a 7-day window).
We understand the importance of trust when inviting someone into your home. Our cleaning staff undergoes a rigorous selection process, including background checks and reference checks. They are trained professionals who are dedicated to maintaining the highest level of professionalism and integrity. Additionally, we are insured to provide added peace of mind, ensuring that you and your home are protected throughout our service engagements.
We take security very seriously and have three levels of security in place. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at 832-570-0922 to discuss.
We send a team of 2–3 cleaners to every job. This team-based approach allows us to work efficiently, maintain a sharp focus on detail, and cover more ground—delivering a higher level of quality in less time.
Absolutely! Contact us and we will work out all the details!
No worries! You can either email us at [email protected] or call/text us at 832-570-0922 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $50 cancellation fee.
Our team works hard to deliver outstanding results while keeping safety, liability, and quality at the forefront of everything we do. However, there are certain tasks we are unable to perform due to the risk of damage, safety concerns, or the specialized nature of the work.
If you’re ever unsure whether something is included in your cleaning, feel free to reach out — we’re happy to help!
The following services are not included in our cleanings:
Performing services while other contractors are working (plumbers, painters, construction crews, etc.)
Lifting or moving heavy furniture or appliances (e.g., refrigerators, stoves, couches)
Cleaning under or behind furniture/appliances where a vacuum or duster cannot safely reach
Washing dishes or returning them to cupboards
Cleaning the interior of dishwashers or washing machines
Cleaning inside display cabinets or delicate items within
Cleaning exterior windows, garages, or other outdoor areas
Removing excessive pet hair from upholstery
Removing strong odors (e.g., mold, animal waste, smoke)
Cleaning bodily fluids (human or animal), including feces, urine, vomit, or blood
Cleaning rodent- or insect-infested homes
Cleaning heavy marks or stains on walls, baseboards, or other painted surfaces (to avoid potential damage to paint)
Cleaning light bulbs
Deep carpet or floor cleaning (steam cleaning, waxing, polishing, etc.)
Removing paint, glue, or other residues
Mini blind cleaning beyond gentle dusting (they are easily damaged)
Climbing higher than a 2-step ladder
Cleaning areas/items out of reach without a 2-step ladder and telescopic duster
Providing laundry services (washing, folding, hanging, etc.)
Organizing clutter (items left on the floor like toys or shoes will be gathered in one area so we can clean around them)
Post-construction cleaning (please contact us directly for a personalized quote)
You can log in to your account by clicking the “Login” button located at the bottom right of our website. Once logged in, you’ll be able to manage your bookings, update payment info, and view your service history.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at finestcleaning.convertlabs.io
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual size of your house, please contact us for assistance.
On average, our cleaning teams can clean about 1,000 square feet per hour. The exact time may vary based on the size of your home, its current condition, and the type of service you’ve selected.
One-time, deep, or move-in/out cleanings typically take longer than standard recurring services. If you’d like a more specific estimate, feel free to contact us.
Our pricing is based on the type of cleaning, frequency, and size of your home. Simply select your details and see your price instantly on our website—no waiting for a quote!
We provide services in Tomball and greater Houston area, including Cypress, Waller, Hockley, Pinehurst, Magnolia, Plantersville, Montgomery, Spring, Shenandoah, The Woodlands, and parts of Conroe. You can book your cleaning services 24 hours a day on our booking page here.
You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.
Our cleanings cover everything you need for a sparkling home. Recurring clients receive our Standard Cleaning, ideal for homes that are already well-maintained and booked on a weekly, bi-weekly, or monthly basis.
If it’s your first time booking with us or you’re scheduling a one-time service, we’ll perform a deep clean to bring your home up to the high standards we’re known for — and the extra time and attention it requires is already included in your first or one-time visit cost.
We also offer move-in/out cleanings, which are comprehensive deep cleans designed to prepare your home for its next chapter — whether you’re settling in or wrapping things up.
Want to see the full list? Click here to view our Cleaning Checklist.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link finestcleaning.convertlabs.io
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.